Privacy Policy

Information We Collect

When you reach out through our contact form, call us, or visit the workshop, we may gather the following:

• Your name and contact details (phone number, email address)
• A description of the watch or piece you are enquiring about
• Any notes or preferences you include with a service request
• Technical data from your browser visit (IP address, page paths, device type) collected via standard analytics tools

We do not request sensitive personal information beyond what is needed to respond to a service enquiry.

How We Use It

The information you provide is used only to:

• Respond to your enquiry or quote request
• Arrange a service and keep a record of the work carried out
• Contact you regarding the status of your piece
• Improve the quality and presentation of this website

We do not use your contact details for promotional mailings without your prior agreement.

Storage & Security

Service records and contact information are stored on internal systems with access restricted to staff directly involved in your work. We apply reasonable technical measures to protect data against loss or unauthorised access. No transmission over the internet can be made entirely without risk, and we cannot warrant absolute security; however, we take this responsibility seriously.

Data is retained only for as long as it remains relevant to the service relationship or as required by applicable Thai law.

Sharing with Others

We do not sell, trade, or rent your personal information. We may share limited data with:

• Analytics providers (Google Analytics) for aggregate, anonymised website insight
• Courier or logistics partners, solely when a piece needs to be transported on your behalf and with your knowledge
• Authorities, where we are lawfully required to do so

Your Rights

Under applicable data protection law, you have the right to:

• Request access to the personal data we hold about you
• Ask us to correct inaccurate records
• Request deletion of your data, where no legal obligation requires us to retain it
• Withdraw consent to contact at any time

To exercise any of these rights, write to us at [email protected].

Cookies

This website uses a small number of cookies for analytics and to remember your cookie preferences. No advertising cookies are placed. You can read more about how we use cookies and how to manage them in our Cookie Policy.

Third-Party Links

This website may contain links to external sites. We have no control over the content or privacy practices of those sites and recommend you review their policies independently before sharing any personal information with them.

Contact Us

Questions about this policy are welcome. You can reach us by:

• Email: [email protected]
• Phone: +66 2 711 5083
• Post: 460 Silom Road, Suriyawong, Bang Rak, Bangkok 10500, Thailand

This policy may be updated periodically. Material changes will be noted on this page with a revised review date.